FAQs

The customer may contact the Card issuing bank/branch and apply for the issuance of a new PIN number.

The customer may contact the Card issuing bank/branch or call us on the toll-free number 18002335491 to block the card.

Yes, the bank has a set limit for cash withdrawals by customers. At present the limit is Rs. 20,000/- which is subject to change as per the bank’s policy/RBI directions or directives of other regulatory authorities.

No charges are payable for using another bank’s ATM Service for cash withdrawal and balance enquiry. However banks can restrict the number of such free transactions to a maximum of five per month. For transactions beyond this minimum number of transactions banks will charge as per the policy.

No, Card will have a different number.

Visit our website www.tirupatibank.com and click on “Apply online” fill the application form and submit or visit the nearest branch and apply for a fresh card and PIN.

KYC stands for “Know Your Customer”. Know your customer (KYC) policy is an important step developed globally to prevent identity theft, financial fraud, money laundering and terrorist financing. The objective of KYC is to enable banks to know and understand their customers better and help them manage their risks prudently.

RTGS system is a funds transfer mechanism where the transfer of money takes place from one bank to another on “real-time” and on a “gross” basis. This is the fastest possible money transfer system through the banking channel. Settlement in “real-time” means payment transaction is not subjected to any waiting period. The transactions are settled as soon as they are processed. “Gross settlement” means the transaction is settled on a one-to-one basis without bunching with any other transactions. Considering that money transfer takes place in the books of the Reserve Bank of India, the payment is taken as final and irrevocable.

National Electronic Funds Transfer (NEFT) system is a nation-wide funds transfer system to facilitate the transfer of funds from any other bank branch to any other bank branch enabled for NEFT.